Refund policy

At Zuwena Wears, we are committed to providing high-quality fashion and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

*Refund policy*
We accept returns and exchanges within 15 days of delivery.

Items must be unused, unworn, unwashed, and in their original condition with all tags/labels attached.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

To start a return, you can contact us at info@zuwenawears.co.uk. Please note that returns will need to be sent to the following address: Flat 3 64 Broadway Court, The Broadway, London SW19 1RG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zuwenawears.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

The following items cannot be returned unless they are faulty or incorrectly supplied:

Sale or clearance items.
Gift cards.
Personalised or customised items.
Items that have been worn, washed or altered.
For hygiene reasons, certain items such as underwear or accessories where applicable.

Unfortunately, we cannot accept returns on sale items or gift cards.

How to Request a Return

To request a return, please email:

info@zuwenawears.co.uk

Include:

Your order number.
Your full name.
The reason for the return.
Photos if the item is damaged or incorrect.

Do not send items back until your return request has been approved.

Exchanges
We currently do not offer direct exchanges. If you require a different size or colour, please return the eligible item and place a new order.

. Return Shipping

Customers are responsible for the cost of returning items unless:

The item is faulty.
The wrong item was sent.
The item arrived damaged.

We recommend using a tracked postal service, as Zuwena Wears is not responsible for returns lost in transit.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged or you received the wrong product, please contact us within 48 hours of delivery with photographs.

Where required under UK consumer law, we will provide an appropriate remedy, including a repair, replacement or refund.

If your item is faulty, damaged or you received the wrong product, please contact us within 48 hours of delivery with photographs.

Where required under UK consumer law, we will provide an appropriate remedy, including a repair, replacement or refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zuwenawears.co.uk