Shipping policy

At Zuwena Wears, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.
During sales, new product launches, or peak shopping periods, processing times may be slightly longer.

Shipping Destinations

We currently ship to:

United Kingdom
Europe
United States
Canada
Australia
Selected international destinations

If your country is unavailable at checkout, please contact us before placing your order.

Shipping Time Estimates

Estimated delivery times begin after your order has been processed.

Destination	Estimated Delivery Time
United Kingdom	2–5 business days
Europe	5–10 business days
United States & Canada	7–14 business days
Australia	7–15 business days
Other International Destinations	7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery destination
Package weight and size
Shipping service selected

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend checking with your local customs office before placing an international order.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Zuwena Wears is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged:

Contact us as soon as possible.
We will work with the shipping carrier to investigate the issue.
Claims for lost parcels may require additional time while the carrier completes its investigation.

Please retain all packaging if your order arrives damaged.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

Severe weather
Customs inspections
Postal disruptions
Public holidays
Carrier delays

We appreciate your patience during such situations.

Separate Shipments

If your order contains multiple items, they may occasionally be shipped separately to ensure faster delivery. You will receive tracking details for each shipment where applicable.